Out of touch

[threeringedmoon]

We lost our broadband connection on Saturday night, and have just managed to get them to open up a trouble ticket, so I don't know when we will be connected again. I am writing this post from a friend's house.

Comments

[ashcomp.livejournal.com]

Mmmm, let me guess: customer service is accessible mainly by a web form?

[threeringedmoon.livejournal.com]

The web form doesn't work anymore. We think they've gone out of business, and another company is coming to install on Monday.

[ashcomp.livejournal.com]

That was really humorous commentary on the notion of only having a web page to report a service outage. . .today's version of Catch-22.